STRATEGY

Strategy

Customer Experience Assessment & Roadmap

Customer Experience (CX) brings our best-in-class customer intelligence approach to the execution of marketing programs that produce measurable and significant results. We fuse behavioral and transactional data across all touch points with consumer preferences, creating actionable marketing insights and databases. Marketers are empowered to make better decisions and create more effective communication plans that deliver stronger bottom-line results.

Customer Experience Assessment & Roadmap

Our assessment consists of the following activities:

  • Customer Experience Maturity Assessment - assesses current maturity level as compared to industry standards
  • Analytics Insights - detailed assessment of current analytics capabilities
  • CX Actions & Scoring Workshop - is an onsite workshop to identify, prioritize, and score your customer experience activity closely aligned to your strategic objectives.
  • Roadmap – identifies and prioritizes key activities over the short and long term and creates an optimized roadmap starting from 3 months and extending to 3 years.
Customer Experience Assessment & Roadmap

IN SUMMARY

Experiom is a specialized firm with an exceptional hands on approach to help clients with all aspects of their Marketing Technology needs.

We pride ourselves on our customer-centric philosophy and our reputation for listening and reacting to what our clients, future customers, and business partners have to say.

We would love to hear from you.

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